Question 1

What does a property management company do?

Accepted Answer

A property management company handles the day-to-day operation of a rental property on the owner's behalf: marketing vacancies, screening tenants, collecting rent, coordinating maintenance, administering leases and reporting to the owner. Green Lotus also coordinates property care services such as renovations, cleaning, lawn care and snow removal.

Question 2

Which areas do you serve?

Accepted Answer

We serve Toronto and the Greater Toronto Area, including Scarborough, North York, Etobicoke, Markham, Richmond Hill, Vaughan, Mississauga, Brampton, Pickering, Ajax, Whitby and Oshawa.

Question 3

How long has Green Lotus been in business?

Accepted Answer

Green Lotus Property Management has served property owners across Toronto and the GTA since 2005.

Question 4

What types of properties do you manage?

Accepted Answer

Residential properties (houses, townhouses, multiplexes, condo units and small apartment buildings), condominium corporations and small to mid-sized commercial properties including retail, office and mixed-use buildings.

Question 5

How do I get started?

Accepted Answer

Request a free management proposal through our website or call our office. We'll discuss your property and goals, then prepare a clear, no-obligation proposal.

Question 6

How much does property management cost?

Accepted Answer

Fees vary by property type, number of units, location, property condition and the services required. We don't publish one-size-fits-all pricing because it rarely fits — request a proposal and we'll provide clear, specific pricing for your property.

Question 7

Are there setup or hidden fees?

Accepted Answer

Our proposals set out the complete fee structure before you sign anything. You'll know exactly what is included and what any additional work would cost.

Question 8

How long is a management agreement?

Accepted Answer

Agreement terms are discussed during the proposal stage and set out clearly in writing before any commitment is made.

Question 9

Can I keep using my own contractors?

Accepted Answer

Yes. If you have vendors you trust, we're happy to coordinate with them and add them to your property's vendor list.

Question 10

How do you find tenants?

Accepted Answer

We prepare the property, market the vacancy across appropriate rental channels, respond promptly to inquiries, host showings and guide qualified applicants through a structured application.

Question 11

How are tenants screened?

Accepted Answer

Every applicant completes a structured application; we verify the information provided, check references and apply consistent criteria fairly. You receive a clear recommendation and make the final selection.

Question 12

How long does it take to fill a vacancy?

Accepted Answer

It varies with season, pricing, condition and property type. We give you an honest market assessment and keep you updated with real feedback rather than promises.

Question 13

Who decides the rent amount?

Accepted Answer

You do. We provide a market-informed recommendation so the property attracts qualified applicants without being underpriced.

Question 14

How is rent collected?

Accepted Answer

We set up clear, trackable payment methods with each tenant at lease signing, then collect, track and record payments every month.

Question 15

What happens if a tenant pays late?

Accepted Answer

A documented follow-up process begins promptly and you are kept informed. Where formal notices or proceedings become necessary, we coordinate with the appropriate legal professionals.

Question 16

When do owners receive rental income?

Accepted Answer

Owner disbursements and monthly statements follow a regular schedule set out in your management agreement.

Question 17

Do you keep records for tax time?

Accepted Answer

Yes. Every payment and expense is recorded, and you receive a monthly statement plus a year-end summary designed for your accountant.

Question 18

How are maintenance requests handled?

Accepted Answer

Tenants submit requests through our maintenance form. We triage by urgency, coordinate the right qualified vendor, keep the tenant informed and document completion — often with photos.

Question 19

Do I approve repair costs?

Accepted Answer

Yes, within the approval threshold we agree on together. Larger work always comes to you with estimates first, except in genuine emergencies where immediate action protects the property.

Question 20

Who performs the work?

Accepted Answer

Qualified vendors and trades from our network or yours. Regulated work — electrical, plumbing, HVAC and similar — is always completed by appropriately qualified or licensed service providers.

Frequently Asked Questions

General Property Management

Fees and Agreements

Leasing and Tenant Placement

Rent Collection

Maintenance and Repairs

Property Inspections

Owner Reporting

Tenant Questions

Condominium Management

Commercial Management

Ready to Simplify Property Ownership?

Frequently Asked Questions

General Property Management

What does a property management company do?

Which areas do you serve?

How long has Green Lotus been in business?

What types of properties do you manage?

How do I get started?

Fees and Agreements

How much does property management cost?

Are there setup or hidden fees?

How long is a management agreement?

Can I keep using my own contractors?

Leasing and Tenant Placement

How do you find tenants?

How are tenants screened?

How long does it take to fill a vacancy?

Who decides the rent amount?

Rent Collection

How is rent collected?

What happens if a tenant pays late?

When do owners receive rental income?

Do you keep records for tax time?

Maintenance and Repairs

How are maintenance requests handled?

Do I approve repair costs?

Who performs the work?

What about emergencies?

Property Inspections

How often is my property inspected?

What do I receive after an inspection?

Do inspections satisfy insurance requirements?

Owner Reporting

What reports do owners receive?

Can reporting be customized for portfolios?

How do I reach you with questions about a report?

Tenant Questions

How do I request a repair?

What should I do in an emergency?

How do I pay rent?

What happens at the end of my lease?

Condominium Management

What does condominium management include?

Do you provide legal, accounting or engineering services?

Can you support a small or self-managed corporation?

Commercial Management

What commercial properties do you manage?

What does commercial management include?

Do you handle commercial leasing?

Ready to Simplify Property Ownership?