"Full-service" is one of the most elastic phrases in the industry. Before signing with any company, it's worth pinning down exactly what the phrase covers — and what quietly costs extra.
What full-service should include
- Vacancy marketing, showings and tenant screening
- Lease preparation and tenancy administration
- Rent collection with documented follow-up
- Maintenance coordination with approval thresholds
- Routine documented inspections
- Monthly statements and year-end summaries
- Move-in and move-out coordination
What often sits outside the base fee
Placement fees, renewal fees, project oversight and major renovation coordination are structured differently by different companies. None of that is unreasonable — what matters is that it's written down before you sign. At Green Lotus, property care services like turnovers, cleaning, lawn and snow are available alongside management, and your proposal sets out exactly what's included.
This information is provided for general purposes and is not legal advice. Ontario rental rules may change. Consult the appropriate professional or official government source for advice about a specific situation.