Tenants who feel heard report problems early, care for the property better and stay longer. Tenants who feel ignored let small issues fester and leave at the first opportunity. Communication isn't soft skill decoration — it's asset management.
Habits that work
- Set expectations at move-in — how to reach you, what counts as urgent, how requests are handled
- Acknowledge every request promptly, even before you can act on it
- Give proper notice for entry, every time, in writing
- Follow up after repairs — thirty seconds that buys enormous goodwill
- Keep it professional in tone and documented in writing
If this sounds like a job, it is — and it's the part of landlording a property manager takes over completely. Our tenants have one number to call and a manager whose job is answering it.
This information is provided for general purposes and is not legal advice. Ontario rental rules may change. Consult the appropriate professional or official government source for advice about a specific situation.