Hiring a property manager is hiring the person who will talk to your tenants, spend your money on repairs and represent you when things go wrong. The lowest fee is rarely the best value; the quality of the operation behind the fee is what protects your investment.
Qualities worth prioritizing
- Track record — how long they've operated, and in which neighbourhoods
- Communication — a named point of contact, not a ticket queue
- Documentation — inspections, photos, statements and records as standard practice
- Maintenance process — vetted vendors, approval thresholds and verified completion
- Local knowledge — real familiarity with your property's micro-market
Questions that reveal the operation
Ask how a midnight flood is handled, how repair approvals work, what a monthly statement looks like and how a tenant is screened. Specific, confident answers indicate a real process; vague ones indicate improvisation. Our guide to questions to ask before hiring goes deeper.
This information is provided for general purposes and is not legal advice. Ontario rental rules may change. Consult the appropriate professional or official government source for advice about a specific situation.