Every property management company sounds good on its website. The differences show up in the answers to specific, operational questions. Ask these before you sign — and pay attention to whether the answers are specific or vague.
The questions
- Who will be my day-to-day contact, and how do I reach them?
- Walk me through what happens when a tenant reports a flood at midnight.
- How do you screen applicants, and who makes the final selection?
- What's my approval threshold for repairs, and how are larger jobs quoted?
- What does my monthly statement show, and can I see a sample?
- How often is my property inspected, and what do I receive afterward?
- How are fees structured — all of them, including placement and renewals?
- Which services are done in-house and which are coordinated with vendors?
- How do you handle a tenant who stops paying rent?
- What happens if I want to end the agreement?
A company with real processes will answer every one of these comfortably. We welcome them — ask us directly during your free consultation.
This information is provided for general purposes and is not legal advice. Ontario rental rules may change. Consult the appropriate professional or official government source for advice about a specific situation.